Shipping policy
This Shipping Policy explains how orders placed through Miris Ljiljana are processed, shipped and delivered.
By placing an order with us, you agree to the terms of this Shipping Policy.
Order Processing
Once your order is placed, you will receive an order confirmation email.
Orders are usually processed within 1-3 business days, unless the item is a pre-order or otherwise stated on the product page.
During busy periods, product launches, sales, public holidays or high-demand releases, processing times may be longer.
If there are any major delays with your order, we will contact you using the details provided at checkout.
Shipping Locations
We ship to Australia and selected international locations.
Available shipping options and rates will be shown at checkout based on your delivery address.
If we are unable to ship to your location, we may contact you to cancel the order and issue a refund.
Shipping Rates
Shipping rates are calculated and displayed at checkout.
Shipping costs may vary depending on your location, order size, weight, shipping method and carrier.
From time to time, we may offer free shipping promotions. Any free shipping offer may be subject to conditions, such as minimum order value or selected locations.
Delivery Timeframes
Estimated delivery timeframes will be displayed at checkout or provided in your shipping confirmation email where available.
Delivery times are estimates only and may vary depending on your location, the shipping carrier, customs processing, public holidays, peak periods and circumstances outside our control.
We are not responsible for delays caused by postal services, courier companies, customs authorities, incorrect delivery information, extreme weather, public holidays or other events outside our reasonable control.
Pre-Orders
Some products may be available for pre-order.
Pre-order items are not available for immediate shipping. Estimated production and shipping timeframes will be stated on the product page where possible.
By purchasing a pre-order item, you acknowledge that shipping timeframes are estimates and may change due to production, supplier, manufacturing, freight, customs or fulfilment delays.
If your order contains both pre-order and in-stock items, we may ship all items together once the pre-order item is ready, unless otherwise stated or arranged.
If there is a significant delay with your pre-order, we will contact you with an update.
Tracking
Once your order has been shipped, you may receive a shipping confirmation email with tracking information.
Please allow time for tracking updates to appear after your order has been dispatched.
If you do not receive tracking information, or if your tracking has not updated for several days, please contact us at hello@mirisljiljana.com.
Incorrect Shipping Information
Please ensure your shipping address and contact details are correct before placing your order.
We are not responsible for orders delayed, lost or returned due to incorrect or incomplete shipping information provided at checkout.
If you notice an error in your shipping details, please contact us as soon as possible at hello@mirisljiljana.com. We will do our best to update the details before the order is shipped, but we cannot guarantee changes once fulfilment has started.
If an order is returned to us due to an incorrect address, failed delivery or failure to collect, the customer may be responsible for any re-shipping costs.
Lost, Stolen or Delayed Packages
Once an order has been handed to the shipping carrier, delivery is handled by the relevant postal service or courier.
If your package is lost, delayed or marked as delivered but not received, please contact the shipping carrier first using your tracking details.
You can also contact us at hello@mirisljiljana.com, and we will do our best to assist you.
We are not responsible for packages that are lost or stolen after being marked as delivered, unless otherwise required by law.
Customs, Duties and Import Taxes
For international orders, your order may be subject to customs duties, import taxes, VAT, handling fees or other charges imposed by your country or region.
These charges are not included in the product price or shipping cost unless clearly stated at checkout.
Customers are responsible for any customs duties, import taxes or additional charges that may apply.
We are not responsible for delays caused by customs processing or local authorities.
If you refuse to pay customs duties, taxes or import fees and the parcel is returned to us, any refund may exclude original shipping costs, return shipping fees, customs charges or other costs we incur, unless otherwise required by law.
Split Shipments
In some cases, items in your order may be shipped separately due to stock availability, pre-order timing, warehouse location or fulfilment arrangements.
If your order is split into multiple shipments, you may receive separate tracking details.
Third-Party Fulfilment
We may use third-party logistics providers, warehouses, manufacturers, postal services or courier companies to store, pack and deliver our products.
Delivery timeframes may vary depending on the fulfilment location, carrier and destination.
Returns
Shipping costs for returns are handled in accordance with our Return and Refund Policy.
For change of mind returns, customers are generally responsible for return shipping costs unless otherwise stated.
If an item is faulty, damaged, incorrect or not as described, we will assess the issue and provide a remedy in accordance with applicable consumer laws.
Contact Us
If you have any questions about shipping or delivery, please contact us at:
Miris Ljiljana
Email: hello@mirisljiljana.com
Location: Australia