Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a change of mind return, your item must be in the same condition that you received it, unworn, unused, unwashed, and with any tags attached. You will also need your proof of purchase.
To start a return, please contact us at hello@mirisljiljana.com.
Please note that returns must be approved before they are sent back to us. Items sent back without first requesting a return will not be accepted.
If your return is accepted, we will provide instructions on how and where to send your package.
You can always contact us with any return questions at hello@mirisljiljana.com.
Return Shipping
For change of mind returns, customers are responsible for the cost of return shipping unless otherwise stated.
We recommend using a tracked shipping method, as we cannot take responsibility for items lost in transit.
If the item is defective, damaged, incorrect, or not as described, we will assess the issue and provide a remedy in accordance with your rights under Australian Consumer Law.
Damages and Issues
Please inspect your order when it arrives and contact us immediately if the item is defective, damaged, or if you received the wrong item.
Please email hello@mirisljiljana.com with your order number, a description of the issue, and clear photos of the item where relevant, so we can assess the issue and make it right.
Exceptions / Non-Returnable Items
Certain items cannot be returned for change of mind, including:
- items that have been worn, washed, used, damaged, or altered;
- items without original tags;
- final sale items, unless required by law.
Please contact us if you have questions about a specific item.
This does not limit your rights under Australian Consumer Law if an item is faulty, damaged, incorrect, or not as described.
Sale Items
Unfortunately, we cannot accept change of mind returns on sale items or gift cards.
However, sale items are still covered by Australian Consumer Law. This means you may still be entitled to a remedy if the item is faulty, damaged, incorrect, or not as described.
Exchanges
The fastest way to ensure you get the item or size you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
Exchanges are subject to stock availability.
European Union 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.
To be eligible, your item must be in the same condition that you received it, unworn, unused, unwashed, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.
This right may not apply to certain products, including personalised or custom-made items.
Refunds
We will notify you once we have received and inspected your return, and let you know whether the refund has been approved.
If approved, you will be automatically refunded to your original payment method within 10 business days.
Please remember that it may take additional time for your bank or credit card provider to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at hello@mirisljiljana.com.
Your Consumer Rights
Nothing in this policy is intended to exclude, restrict, or limit any rights you may have under Australian Consumer Law or any other applicable consumer protection laws.
Under Australian Consumer Law, customers may be entitled to a repair, replacement, or refund if an item is faulty, not as described, or does not meet consumer guarantees. Customers are generally not automatically entitled to a refund for change of mind, unless a store chooses to offer one through its returns policy.